Welcome to the ToolFlx FAQ page! Below you’ll find answers to some of the most common questions we receive. If you need further assistance, feel free to reach out to our customer service team.

1. What is ToolFlx?

ToolFlx is an online store specializing in high-quality tools at competitive prices. We offer a wide range of tools for professionals, DIY enthusiasts, and everyone in between. Whether you need power tools, hand tools, or accessories, ToolFlx has you covered.

2. What types of tools does ToolFlx offer?

We offer a broad selection of tools, including:

• Power Tools: Drills, saws, grinders, and more.

• Hand Tools: Hammers, screwdrivers, pliers, and more.

• Tool Accessories: Bits, blades, batteries, and more.

• Specialty Tools: Precision instruments, measuring tools, and more.

We constantly update our inventory to include the latest and most trusted brands in the industry.

3. How do I place an order?

Placing an order on ToolFlx is simple:

1. Browse our catalog and add the items you want to your cart.

2. Once you’re ready, proceed to checkout.

3. Enter your shipping information and select a payment method.

4. Review your order, then confirm and place it.

You will receive an email confirmation with your order details.

4. What payment methods do you accept?
We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)

• PayPal

• Google Pay

• Apple Pay

All payments are processed securely to ensure your information is protected.

5. Do you offer free shipping?

Yes, ToolFlx offers free standard shipping on all orders over $50 within the contiguous United States. For orders under $50 or for expedited shipping options, shipping charges will apply.

6. How long will it take to receive my order?

Delivery times depend on your location and the shipping method you choose:

• Standard Shipping: 3-7 business days

• Expedited Shipping: 2-3 business days

We strive to process and ship all orders within 1-2 business days. You will receive a tracking number once your order has shipped.

7. Can I return or exchange a product?

Yes, ToolFlx offers a hassle-free return and exchange policy:

• Returns: You can return most items within 30 days of purchase for a full refund, provided the item is unused and in its original packaging.

• Exchanges: If you need to exchange a product, contact our customer service team, and we’ll guide you through the process.

Please note that return shipping costs may apply, and some items may be subject to a restocking fee.

8. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number on our website or the carrier’s website to track your package’s progress.

9. Do you offer warranties on your products?

Most products sold by ToolFlx come with a manufacturer’s warranty. The length and terms of the warranty vary by product. Please refer to the product description or contact our customer service team for specific warranty information.

10. How can I contact ToolFlx customer service?

You can reach our customer service team by:

• Email: support@toolflx.com

• Live Chat: Available on our website during business hours

Our customer service hours are Monday through Friday, 9 AM to 6 PM EST.

11. Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions on select products. Sign up for our newsletter to receive updates on the latest deals and exclusive offers.

12. Are my payment details secure?

Absolutely. ToolFlx uses industry-standard encryption and security protocols to protect your payment information. We do not store your credit card details on our servers.

13. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund as quickly as possible.

14. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us immediately. We can accommodate changes as long as your order has not yet been processed. Once an order has been shipped, it cannot be canceled or modified.

15. Do you ship internationally?

Currently, ToolFlx only ships within the United States. We are working on expanding our shipping options to include international destinations in the future.

We hope this FAQ page has answered your questions! If you need further assistance, don’t hesitate to reach out. Thank you for choosing ToolFlx for your tool needs!